Last Updated: 22 October 2026
At Hawk, a brand of Trimac Products Private Limited, we understand the importance of reliable musical instruments and professional audio equipment for studios, live performances, and everyday use.
This Warranty Policy explains the general process for understanding product warranty eligibility, registering your Hawk product, and requesting assistance if you experience a potential product defect.
Warranty availability, duration, and coverage may vary by product and model. Please refer to the applicable product documentation and warranty terms for the specific conditions that apply to your purchase.
1. Warranty Coverage and Eligibility
Warranty claims are subject to the warranty terms applicable to the specific Hawk product.
Where a product is covered by a manufacturer’s warranty, claims may be considered for eligible manufacturing defects or technical faults, subject to verification and the applicable warranty conditions.
Before submitting a claim, please check the warranty information supplied with your product, the applicable product documentation, and your purchase invoice.
If you are unsure whether your Hawk product is covered, contact our support team at support@hawkpro.in with the product name, model number, and date of purchase.
2. Warranty Period
The warranty period is product-specific and must be determined from the applicable warranty terms for the product purchased.
Please refer to the relevant product documentation, warranty card, product listing, or purchase information for the applicable duration and conditions. Do not assume that the same warranty period applies to every Hawk product.
If the warranty period or coverage is unclear, contact Hawk customer support for clarification before submitting a claim.
3. Register Your Hawk Product
Hawk provides an online Warranty Registration page to collect product and purchase information.
To register your product, you may be asked to provide:
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Customer name and mobile number
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Email address, city, and state
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Product name and model number
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Product serial number
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Date of purchase
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Dealer name
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Invoice number
Please ensure that the information submitted is accurate and matches your purchase documents.
Important: Warranty registration helps maintain product and purchase records. Registration should not be treated as confirmation that a particular claim has been approved or as an extension of the warranty period. The applicable product warranty terms continue to determine eligibility and coverage.
4. Documents Required for a Warranty Claim
To help our team review your request, keep the following information available:
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Purchase invoice or other valid proof of purchase
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Product name, model number, and serial number, where applicable
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Date of purchase and dealer details
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A clear description of the problem
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Photographs or videos demonstrating the issue, where relevant
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Warranty card or other product warranty documentation, if supplied
Providing complete and accurate information can help the team understand the issue and determine the next steps.
5. How to Request Warranty Assistance
If you believe your Hawk product has developed a manufacturing defect or technical fault, follow these steps.
Step 1: Contact customer support
Write to support@hawkpro.in describing the issue. Include your product model, serial number, purchase date, and invoice details.
Step 2: Provide supporting information
Share the information or evidence requested by the support team so the concern can be reviewed.
Step 3: Follow the assessment instructions
Hawk may require additional information or a technical inspection to determine the nature of the issue and whether it qualifies under the applicable warranty terms.
Step 4: Await confirmation
The team will communicate the applicable next steps after reviewing the claim. Any approved remedy will be determined under the relevant product warranty terms and applicable law.
Please do not send a product to a service or return address without receiving instructions from the customer support team.
6. What May Not Be Covered Under Warranty?
Warranty exclusions depend on the terms applicable to the individual product. The following are examples of exclusions that may apply where specified in the relevant product warranty:
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Damage caused by misuse, mishandling or accidental impact
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Damage caused by liquid exposure, unsuitable electrical supply or improper installation
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Damage resulting from unauthorised repair, alteration or modification
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Normal wear and tear or consumable components, where excluded by the applicable terms
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Damage associated with incompatible equipment or use contrary to product instructions
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Claims that do not meet the applicable warranty conditions or cannot be verified under those conditions
This list is intended as general guidance and does not replace the warranty terms supplied for an individual product. The actual coverage and exclusions must be confirmed against the warranty applicable to your specific Hawk model.
7. Inspection, Repair and Other Remedies
Warranty claims may require technical assessment to determine the cause of the reported issue.
If a claim is approved, the available remedy will depend on the applicable product warranty, the outcome of the assessment and applicable law. Any repair, replacement, or other remedy will be handled in accordance with those terms.
Resolution timelines may vary depending on the nature of the problem, product availability, inspection requirements, and service arrangements. Contact customer support for information relevant to your specific case.
8. Warranty Shipping and Handling
If a product needs to be sent for inspection or warranty-related assistance, please follow the instructions provided by Hawk customer support.
Use suitable packaging to protect the product during transportation and include only the items or documents requested by the team. Keep your purchase documents and any shipping receipt for reference.
Shipping arrangements and responsibility for related charges will depend on the applicable warranty terms and the instructions provided for the particular claim. Please confirm these details with our team before dispatching a product.
9. Warranty Registration and Personal Information
Information submitted through the warranty registration form is subject to HawkPro's Privacy Policy.
Please provide accurate information and avoid submitting unrelated personal or financial details. For questions about information collected through the registration process, contact our support team.
10. Contact Us for Warranty Support
For warranty-related questions, registration assistance or technical concerns, please contact:
Hawk | Trimac Products Private Limited
D-40, DSIIDC Packaging Complex,
Kirti Nagar, Delhi – 110015, India.
Email: support@hawkpro.in
Warranty Registration: https://www.hawkpro.in/warranty-registration/
Contact Page: https://www.hawkpro.in/contact-us/
Please include your product model and purchase details in your enquiry so our team can understand your request.